2017-2020 Dodge Durango Repair Manual

2017–2020 Dodge Durango — OEM Workshop Service & Repair Manual (PDF) + Wiring Diagrams

Table of Contents: 2017-2020 Dodge Durango Repair Manual

Sample Pages

2017-2020 Dodge Durango: Comprehensive Guide

Overview

The 2017-2020 Dodge Durango is a three-row midsize SUV that combines muscular styling with performance options and towing capability. This generation represented a refresh of the third-generation Durango that debuted in 2011.

Key Features

• Seating: 7 passengers (standard) or 6 with second-row captain’s chairs
• Towing Capacity: Up to 8,700 lbs (with V8 and tow package)
• Body Style: 4-door SUV with rear-wheel drive (RWD) or all-wheel drive (AWD)
• Notable: Available with powerful V8 engines including the SRT variant

Technical Specifications

Engine Options

3.6L Pentastar V6

• Horsepower: 293 hp @ 6,400 rpm
• Torque: 260 lb-ft @ 4,800 rpm
• Transmission: 8-speed automatic
• Fuel Economy: 19/26 mpg (RWD), 18/25 mpg (AWD)

5.7L HEMI V8

• Horsepower: 360 hp @ 5,150 rpm
• Torque: 390 lb-ft @ 4,250 rpm
• Transmission: 8-speed automatic
• Fuel Economy: 14/22 mpg (RWD), 13/22 mpg (AWD)

6.4L HEMI V8 (SRT only)

• Horsepower: 475 hp @ 6,000 rpm
• Torque: 470 lb-ft @ 4,300 rpm
• Transmission: 8-speed automatic
• Fuel Economy: 13/19 mpg (RWD), 13/19 mpg (AWD)

Dimensions & Capacity

• Length: 200.8 inches
• Width: 75.8 inches
• Height: 70.9 inches (71.5″ SRT)
• Wheelbase: 119.8 inches
• Curb Weight: 4,680-5,510 lbs (depending on configuration)
• Cargo Space: 17.2 cu ft (behind 3rd row), 47.7 cu ft (behind 2nd row), 84.5 cu ft (all seats folded)
• Fuel Tank: 24.6 gallons

Trim Levels (2017-2020)

• SXT
• GT (2017+)
• Citadel
• R/T
• SRT (2018+)

Top 10 Mechanical & Electrical Issues

1. TIPM (Totally Integrated Power Module) Failure

Symptoms:

• Intermittent electrical issues (windows, wipers, lights)
• No-start condition
• Fuel pump not engaging
• Warning lights on dashboard
• Wipers or lights activating randomly

Root Cause: Internal circuit board corrosion or component failure within the TIPM (central electrical control module)

Fix: TIPM replacement or professional repair/refurbishment

Cost: $800-$1,500 (parts and labor)

2. Water Pump Failure (3.6L V6)

Symptoms:

• Coolant leaks (often from front of engine)
• Engine overheating
• Grinding or whining noise from front of engine
• Steam from engine bay
• Low coolant warning light

Root Cause: Premature bearing wear or seal degradation in the water pump

Fix: Water pump replacement (including thermostat and coolant flush recommended)

Cost: $500-$900

3. Transmission Shifting Issues (ZF 8-Speed)

Symptoms:

• Harsh or delayed shifts
• Slipping between gears
• Transmission hesitation when accelerating
• “Service Transmission” warning message
• Jerking during gear changes

Root Cause: Transmission control module software issues, valve body wear, or low/contaminated transmission fluid

Fix: TCM software update, transmission fluid flush/replacement, or valve body replacement in severe cases

Cost: $150-$400 (fluid service), $1,000-$2,500 (valve body replacement)

4. AC Compressor Failure

Symptoms:

• No cold air from AC system
• Loud clicking or grinding noise when AC engaged
• AC compressor clutch not engaging
• Intermittent cooling
• Burning smell from engine bay

Root Cause: Compressor bearing failure or internal clutch mechanism wear

Fix: AC compressor replacement (includes evacuating and recharging system)

Cost: $800-$1,400

5. Exhaust Manifold Cracking/Leaking (5.7L HEMI)

Symptoms:

• Ticking or tapping noise from engine (especially when cold)
• Exhaust smell in cabin
• Reduced engine performance
• Check engine light (P0420 code common)
• Visible exhaust leak or soot

Root Cause: Thermal cycling causes cast iron manifolds to crack, particularly on cylinders 3 and 5

Fix: Exhaust manifold replacement (both sides often done together)

Cost: $1,200-$2,000 (per side)

6. Front Suspension Bushing Wear

Symptoms:

• Clunking noise over bumps
• Loose or vague steering feel
• Uneven tire wear
• Vehicle pulling to one side
• Squeaking from front end

Root Cause: Lower control arm bushings deteriorate prematurely due to heat and stress

Fix: Control arm bushing replacement or full control arm replacement

Cost: $400-$800 (both sides)

7. Fuel Pump Failure

Symptoms:

• Engine stalling or hesitation
• Difficulty starting (especially when hot)
• Loss of power under acceleration
• Engine sputtering at high speeds
• Check engine light with fuel pressure codes

Root Cause: Fuel pump wear or electrical connector corrosion

Fix: Fuel pump module replacement

Cost: $600-$1,100

8. Differential Leak (AWD Models)

Symptoms:

• Gear oil puddles under vehicle
• Whining or howling noise from rear
• Vibration during acceleration
• Burning oil smell
• Reduced AWD performance

Root Cause: Pinion seal or axle seal degradation

Fix: Seal replacement and differential fluid service

Cost: $300-$600

9. Electronic Throttle Control Issues

Symptoms:

• “Electronic Throttle Control” warning light
• Reduced engine power mode (limp mode)
• Erratic idle
• Hesitation or surging during acceleration
• Engine stalling

Root Cause: Throttle body carbon buildup, faulty throttle position sensor, or wiring issues

Fix: Throttle body cleaning, throttle body replacement, or wiring harness repair

Cost: $100-$250 (cleaning), $400-$700 (throttle body replacement)

10. Radiator Fan Module Failure

Symptoms:

• Engine overheating at idle or low speeds
• Cooling fans not operating
• Loud grinding noise from fan area
• Check engine light with cooling system codes
• AC performance issues

Root Cause: Fan motor bearing failure or fan control module malfunction

Fix: Radiator fan assembly or fan control module replacement

Cost: $400-$800

Top 5 Competitors

1. Ford Explorer (2016-2019)

• Pros: More modern interior, better third-row space, available twin-turbo V6
• Cons: More expensive, less towing capacity than Durango V8
• Towing: Up to 5,000 lbs
• Starting Price (used): $18,000-$35,000

2. Chevrolet Traverse (2018-2020)

• Pros: More passenger and cargo space, smoother ride, better fuel economy
• Cons: Less powerful, no V8 option, less engaging to drive
• Towing: Up to 5,000 lbs
• Starting Price (used): $20,000-$35,000

3. Toyota Highlander (2017-2019)

• Pros: Superior reliability, better resale value, more refined interior
• Cons: Less powerful, lower towing capacity, less exciting styling
• Towing: Up to 5,000 lbs
• Starting Price (used): $25,000-$38,000

4. Nissan Pathfinder (2017-2020)

• Pros: Lower price point, comfortable ride, good standard features
• Cons: CVT transmission concerns, less powerful, dated interior
• Towing: Up to 6,000 lbs
• Starting Price (used): $16,000-$30,000

5. Mazda CX-9 (2017-2020)

• Pros: Best-in-class handling, upscale interior, excellent driving dynamics
• Cons: Smallest third row, lowest towing capacity, turbo-4 only
• Towing: Up to 3,500 lbs
• Starting Price (used): $18,000-$32,000

Top 10 Recalls, Advisories & TSB Highlights

Recalls

1. NHTSA Recall 18V-355 (May 2018)

• Issue: Side airbag inflators may explode
• Vehicles Affected: 2011-2018 Durango
• Fix: Side curtain airbag replacement

2. NHTSA Recall 18V-666 (October 2018)

• Issue: Fuel pump relay may fail, causing stalling
• Vehicles Affected: 2018-2019 Durango with 5.7L or 6.4L engine
• Fix: Fuel pump relay replacement

3. NHTSA Recall 19V-287 (April 2019)

• Issue: Occupant restraint controller software error
• Vehicles Affected: 2019 Durango
• Fix: Software update

4. NHTSA Recall 20V-024 (January 2020)

• Issue: Fuel pump may fail, causing engine stall
• Vehicles Affected: 2019-2020 Durango
• Fix: Fuel pump module replacement

5. NHTSA Recall 21V-026 (January 2021)

• Issue: Rearview camera image may not display
• Vehicles Affected: 2020 Durango
• Fix: Radio software update

Technical Service Bulletins (TSB)

6. TSB 08-074-17 REV. B

• Issue: 8-speed transmission harsh shifting or shudder
• Solution: Transmission fluid flush and TCM software update

7. TSB 21-001-20

• Issue: Engine tick/tap noise from HEMI engines
• Solution: Inspection and possible lifter/camshaft replacement

8. TSB 08-055-18

• Issue: Navigation system freezing or unresponsive
• Solution: Uconnect software update

9. TSB 23-001-19

• Issue: AC intermittent cooling or compressor noise
• Solution: AC compressor clutch inspection/replacement

10. TSB 02-002-18 REV. A

• Issue: Sunroof wind noise or water leak
• Solution: Sunroof drain tube service and seal replacement

Maintenance Schedule

Every 10,000 Miles or 12 Months

• Oil and filter change
• Tire rotation
• Brake inspection
• Fluid level checks
• Multi-point inspection

Every 20,000 Miles or 2 Years

• Air filter replacement
• Cabin air filter replacement

Every 30,000 Miles or 3 Years

• Brake fluid flush
• Battery test

Every 60,000 Miles or 5 Years

• Transmission fluid change (severe service)
• Coolant flush
• Transfer case fluid change (AWD)
• Rear differential fluid change (AWD)
• Spark plug replacement (3.6L V6)

Every 100,000 Miles

• Spark plug replacement (5.7L and 6.4L HEMI)
• Timing chain inspection (not replacement unless needed)
• Fuel system cleaning

As Needed

• Brake pad replacement: typically 40,000-70,000 miles
• Wiper blades: 6-12 months
• Battery: 3-5 years

Severe Service (Towing, Off-Road, Extreme Temperatures)

• Oil changes: every 5,000 miles
• Transmission service: every 30,000 miles
• Differential service: every 30,000 miles

10 FAQs for Buyers

1. What’s the most reliable engine option?

The 3.6L Pentastar V6 is generally the most reliable and cost-effective option. While the 5.7L HEMI V8 offers more power and towing, it’s more prone to exhaust manifold issues and requires premium fuel for optimal performance. The 6.4L SRT engine is powerful but has higher maintenance costs and fuel consumption.

2. Should I get RWD or AWD?

Choose AWD if you live in snowy climates, frequently drive on unpaved roads, or want maximum traction. RWD is sufficient for most driving conditions, offers better fuel economy (1-2 mpg), and has lower maintenance costs (no transfer case or front differential service needed).

3. How much can I realistically tow?

With the V6: 6,200 lbs with tow package. With the 5.7L HEMI V8: 8,700 lbs with tow package and AWD. The tow package includes upgraded cooling, trailer sway control, and a Class IV receiver hitch. The Durango is one of the best towing vehicles in its class.

4. What year had the most problems?

The 2018 model year had the most reported issues, particularly with the new SRT variant and various electrical problems. The 2019-2020 models are generally more refined with software updates addressing many earlier issues.

5. Is the third row usable for adults?

The third row is adequate for children and teenagers but cramped for adults on longer trips. Legroom is limited (about 33 inches), and access can be awkward. It’s best suited for occasional use or shorter trips with adult passengers.

6. What are common transmission issues?

The ZF 8-speed automatic may experience harsh shifting, hesitation, or shuddering, especially in early production vehicles. Most issues can be resolved with a software update and transmission fluid service. Regular maintenance (fluid changes every 60,000 miles) can prevent many problems.

7. Should I worry about the TIPM issue?

The TIPM (electrical control module) issue affects primarily 2011-2016 models but can occur in 2017+ vehicles. If the vehicle has no electrical issues by 80,000+ miles, it’s likely the TIPM is fine. Consider an extended warranty for peace of mind.

8. What’s the real-world fuel economy?

V6 RWD: 18-21 mpg combined. V6 AWD: 17-20 mpg combined. V8 RWD: 15-18 mpg combined. V8 AWD: 14-17 mpg combined. SRT: 13-15 mpg combined. Fuel economy drops significantly when towing or driving aggressively.

9. Are parts and repairs expensive?

Parts are moderately priced compared to luxury brands but more expensive than Toyota or Honda. Labor costs are average. The HEMI V8 models cost more to maintain (spark plugs, fuel, potential manifold repairs). Budget $800-$1,200 annually for routine maintenance.

10. Is an extended warranty worth it?

Given the potential for electrical issues (TIPM), transmission concerns, and expensive V8 repairs (manifolds, lifters), an extended warranty can provide peace of mind, especially for 2017-2018 models or high-mileage vehicles (60,000+ miles). Look for powertrain coverage and electrical component coverage.

Final Buyer Recommendations

BUY IF:

• You need genuine three-row seating with strong towing capability (8,000+ lbs)
• You want V8 power and performance in a family SUV
• You prioritize bold styling and driving excitement over fuel economy
• You’re comfortable with slightly higher maintenance costs than Japanese competitors
• You want good value for money (Durango typically costs less than competitors with similar features)
• You’ve verified the specific vehicle has no history of TIPM or transmission issues

PROCEED WITH CAUTION:

• Recommended: 2019-2020 models with full service history
• Engine: V6 for daily driving and moderate towing; 5.7L V8 if you need maximum towing
• Mileage: Under 60,000 miles ideal; verify transmission service history if higher
• Must-Check: CARFAX for recalls completed, accident history, and service records
• Inspection: Have a mechanic inspect TIPM, transmission shifting quality, exhaust manifolds (V8), and suspension components
• Test Drive: Verify smooth transmission shifts, no warning lights, AC works properly, no unusual noises

AVOID IF:

• You prioritize reliability above all else (consider Toyota Highlander instead)
• You need maximum fuel economy (get a Honda Pilot or Mazda CX-9)
• You rarely use the third row and don’t tow (a two-row SUV may be more practical)
• The vehicle has a salvage title or questionable service history
• There are existing warning lights or deferred maintenance
• You’re on a tight budget and can’t afford potential $1,000+ repairs

Price Expectations (2025 Market)

• 2017 SXT V6: $18,000-$24,000
• 2018 GT V6: $20,000-$27,000
• 2019 R/T V8: $26,000-$34,000
• 2020 Citadel V6: $28,000-$36,000
• 2018-2020 SRT: $38,000-$52,000

Best Value Pick

2019-2020 Dodge Durango GT AWD with 3.6L V6 engine, tow package, and Technology Group. This configuration offers the best balance of capability, features, and reliability while avoiding the HEMI’s potential manifold issues. Look for certified pre-owned with extended warranty coverage.

Our Final Verdict

The 2017-2020 Dodge Durango is a compelling choice for buyers who need serious towing capability, V8 power, and three-row seating at a competitive price. While it doesn’t match the reliability of Toyota or Honda, proper maintenance and careful pre-purchase inspection can result in a satisfying ownership experience. Prioritize newer model years (2019-2020) with documented service history for the best long-term value.